How to shop
Order flow
Prepaid by bank transfer
Available limit
It can be used regardless of the order amount.
Order
Please use the shopping cart system.
You can also contact us by phone (0748-67-0015) or fax (0748-67-1261).
Order confirmation email (automatic reply by the system)
When your order in the shopping cart is completed, we will send you an "order confirmation email" (automatic reply).
Please be sure to check this email.
If you do not receive this automatic reply email, the following points may be considered, so please check.
The received e-mail has been sorted to the "junk mail folder"
It is possible that the e-mail was received and then sorted to the junk e-mail folder, etc. instead of the usual storage location (inbox, etc.). Please check your security software, email software, or email service settings. In addition, since we cannot grasp the situation on our side, we will carry out the procedure for accepting orders as usual.
Wrong email address
In this case, the automatically sent email will be returned to our shop with an unknown address. Since the customer has not confirmed the contents of the order, the procedure for accepting the order will be suspended until it can be confirmed.
A transmission error has occurred
If the [Order Complete Page] is not displayed after clicking the [Order Confirmation Button] in the shopping cart, the reception has not been confirmed. In this case, the order details will not be sent to our shop, so we cannot confirm it.
If you cannot confirm the receipt of the "Order Confirmation Email" (automatic reply), please contact us. We apologize for the inconvenience.
Order order guidance email (manually sent by the person in charge)
When you place an order, the person in charge will send you an "Order Order Information Email".
The product will be shipped after payment is confirmed, so we will inform you in detail about the payment details.
When to pay
Please check the "Order Order Information Email" before making the transfer.
The product will be shipped after payment is confirmed. (Advance payment method)
Please make payment within 10 days from the date of your order. If the deadline is exceeded, the reception will be cancelled.
Transfer destination
Shiga Bank Tsuchiyama Branch For the time being 602 Maruyasu Tea Industry Co., Ltd.
Japan Net Bank Head Office Sales Department (Branch No. 001) Ordinary 1611932 Maruyasu Tea Industry Co., Ltd.
Rakuten Bank Samba Branch (branch number 203) Ordinary 7031596 Maruyasu Tea Industry Co., Ltd.
Fee
Excuse me, but the financial institution fee isPlease pay by the customer。
Product shipping
After confirming payment, we will ship by Yamato Transport, Seino Transportation, Sagawa Express, or Yu-Pack.
You can not specify the delivery company.
If the delivery date is specified, it will be shipped according to the desired date.
If payment is confirmed late, it may not be possible to meet the desired arrival date. Please note.
Issuance of receipt
Since the transfer copy, transfer statement, etc. issued by each financial institution will be a receipt for tax purposes, we basically do not issue it. Please note.
Cash on delivery
Available limit
It can be used when the product price excluding shipping fee is less than 150,000 yen including tax.
If it exceeds 150,000 yen, we will consult with you in advance.
Order
Please use the shopping cart system.
You can also contact us by phone (0748-67-0015) or fax (0748-67-1261).
Order confirmation email
(Automatic reply by the system)
When your order in the shopping cart is completed, we will send you an "order confirmation email" (automatic reply).
Please be sure to check this email.
If you do not receive this automatic reply email, the following points may be considered, so please check.
The received e-mail has been sorted to the "junk mail folder"
It is possible that the e-mail was received and then sorted to the junk e-mail folder, etc. instead of the usual storage location (inbox, etc.). Please check your security software, email software, or email service settings. In addition, since we cannot grasp the situation on our side, we will carry out the procedure for accepting orders as usual.
Wrong email address
In this case, the automatically sent email will be returned to our shop with an unknown address. Since the customer has not confirmed the contents of the order, the procedure for accepting the order will be suspended until it can be confirmed.
A transmission error has occurred
If the [Order Complete Page] is not displayed after clicking the [Order Confirmation Button] in the shopping cart, the reception has not been confirmed. In this case, the order details will not be sent to our shop, so we cannot confirm it.
If you cannot confirm the receipt of the "Order Confirmation Email" (automatic reply), please contact us. We apologize for the inconvenience.
Order order guidance email (manually sent by the person in charge)
When you place an order, the person in charge will send you an "Order Order Information Email".
When to pay
Please pay to the driver of the delivery company when you receive the item. (Payment method)
The payment method is cash only.
Fee
Cash on delivery fee isFlat rate 330 yenis.
If the product price excluding shipping is 15,000 yen or more including tax, it will be free of charge.
Product shipping
When you are ready, we will ship by Yamato Transport, Seino Transportation, Sagawa Express, or Yu-Pack.
You can not specify the delivery company.
If the delivery date is specified, it will be shipped according to the desired date.
Issuance of receipt
Issued by the delivery company.
Credit card payment
Available limit
There is no limit on our side regarding the upper limit of the order amount.
We apologize for the inconvenience, but we will only accept one payment (one-time payment).
Order
Please use the shopping cart system.
If you order by phone or fax, it cannot be used due to security concerns.。
Order confirmation email (automatic reply by the system)
When your order in the shopping cart is completed, we will send you an "order confirmation email" (automatic reply).
Please be sure to check this email.
If you do not receive this automatic reply email, the following points may be considered, so please check.
The received e-mail has been sorted to the "junk mail folder"
It is possible that the e-mail was received and then sorted to the junk e-mail folder, etc. instead of the usual storage location (inbox, etc.). Please check your security software, email software, or email service settings. In addition, since we cannot grasp the situation on our side, we will carry out the procedure for accepting orders as usual.
Wrong email address
In this case, the automatically sent email will be returned to our shop with an unknown address. Since the customer has not confirmed the contents of the order, the procedure for accepting the order will be suspended until it can be confirmed.
A transmission error has occurred
If the [Order Complete Page] is not displayed after clicking the [Order Confirmation Button] in the shopping cart, the reception has not been confirmed. In this case, the order details will not be sent to our shop, so we cannot confirm it.
If you cannot confirm the receipt of the "Order Confirmation Email" (automatic reply), please contact us. We apologize for the inconvenience.
Order order guidance email (manually sent by the person in charge)
When you place an order, the person in charge will send you an "Order Order Information Email".
Payment has been completed, so please wait until the item arrives.
Product shipping
When you are ready, we will ship by Yamato Transport, Seino Transportation, Sagawa Express, or Yu-Pack.
You can not specify the delivery company.
If the delivery date is specified, it will be shipped according to the desired date.
When to pay
At the time of ordering, we will process the credit card payment.
The actual withdrawal time depends on the contract between the customer and the credit card company.
Fee
There is no usage fee.
Available cards
We accept VISA, MasterCard, Diners, JCB and AMEX.
Credit card payment agency We use Epsilon's payment system.
Issuance of receipt
Your credit card usage statement will be your receipt. Please note.
Order
Please use the shopping cart system.
You can also contact us by phone (0748-67-0015) or fax (0748-67-1261).
Order confirmation email
(Automatic reply by the system)
When your order in the shopping cart is completed, we will send you an "order confirmation email" (automatic reply).
Please be sure to check this email.
If you do not receive this automatic reply email, the following points may be considered, so please check.
The received e-mail has been sorted to the "junk mail folder"
It is possible that the e-mail was received and then sorted to the junk e-mail folder, etc. instead of the usual storage location (inbox, etc.). Please check your security software, email software, or email service settings. In addition, since we cannot grasp the situation on our side, we will carry out the procedure for accepting orders as usual.
Wrong email address
In this case, the automatically sent email will be returned to our shop with an unknown address. Since the customer has not confirmed the contents of the order, the procedure for accepting the order will be suspended until it can be confirmed.
A transmission error has occurred
If the [Order Complete Page] is not displayed after clicking the [Order Confirmation Button] in the shopping cart, the reception has not been confirmed. In this case, the order details will not be sent to our shop, so we cannot confirm it.
If you cannot confirm the receipt of the "Order Confirmation Email" (automatic reply), please contact us. We apologize for the inconvenience.
Order order guidance email (manually sent by the person in charge)
When you place an order, the person in charge will send you an "Order Order Information Email".
The product will be shipped after payment is confirmed, so we will inform you in detail about the payment details.
About shipping
Specify date and time
Designation of delivery date
After 4 days from the date of orderYou can specify with.
In the case of advance payment by bank transfer or postal payment, it will be shipped after payment is confirmed, so please make payment as soon as possible.
Depending on the payment confirmation time, we may not be able to meet your request. Please note.
Unless otherwise specified, it will be shipped in the shortest time.。
Designation of delivery time
You can choose from the following time zones.
In the morning (10: 00-12: 00)
14: 00-16: 00
16: 00-18: 00
18: 00-20: 00
19: 00-21: 00
Shipping
Regional shipping
| Hokkaido / Okinawa | 1,300 yen (excluding tax) |
| Other than those above | 700 yen (excluding tax) |
Free shipping service
If the product price excluding shipping is 5,000 yen or more including tax, it will be free shipping.
Wrapping paper / Noshi paper
Packing with wrapping paper
We accept it free of charge. Please specify.
A separate fee will be charged for packing in a vanity case. Please contact us.
Noshi paper
We accept it free of charge. Please specify.
Specified items
Please specify the following items in the shopping cart.
Product name / Inside / Outside / Paper type / Table / Name
Entry example: (Purchased product: 3 Saio no Sato, 2 Hojicha)
A pattern
All products / Noshi / Red and white flower knot / Celebration / Taro Maruyasu
B pattern
All Saio no Sato / Outside Noshi / Black and White Knotting / Shi / Maruyasu Tea Industry Co., Ltd.
All hojicha is wrapping paper only, and no paper is required.
Inside and outside
Noshi
It is often used during ceremonies.
Outside
It is often used for condolences.
Types of table and paper
This is a reference example of the types of table and paper.
Please note that there may be rules depending on the region and denomination, especially in the case of condolences.
| Usage | Table writing | Noshi | |
| Kei
Thing |
Return of sympathy | Cheerful celebration | Red and white knot |
| Marriage celebration | Wedding celebration | Red and white knot | |
| Wedding gift thanks | Kotobuki | Red and white knot | |
| New construction celebration | New construction celebration | Red and white flower knot | |
| celebration | Congratulations | Red and white flower knot | |
| Thank you | Thank you | Red and white flower knot | |
| Congratulations in return | family celebration | Red and white flower knot | |
| Return of prayer for warding off evil | Congratulations | Red and white flower knot | |
| Crude | Crude | Red and white flower knot | |
| Souvenir | Souvenir | Red and white flower knot | |
| Summer gift | Nakamoto | Red and white flower knot | |
| Summer greetings | Summer greetings | Red and white flower knot | |
| Summer greetings | Summer sympathy | Red and white flower knot | |
| Year-end gift | Year-end gift | Red and white flower knot | |
| New Year's greetings | New Year's greetings | Red and white flower knot | |
| Birth celebration | Birth celebration | Red and white flower knot | |
| Return of baby gifts | Childbirth celebration | Red and white flower knot | |
| Condolences | A sympathy | Red and white flower knot | |
| Plain noshi | (None) | Red and white flower knot | |
| Condolence
Thing |
Gifts and gifts for ceremonies and memorial services | Will | Black and white knot |
| Offerings | Accompaniment | Black and white knot | |
| Gifts for ceremonies and memorial services | Rough memorial service | Black and white knot | |
| * In the Buddhist style, it is "black and white knot (with lotus)", and in the divine style, it is "same (without lotus)". | |||
Returns / Cancellations
Returns
When the delivered product has defects, shipping defects, etc. (defects)
It is subject to cancellation of the contract based on the liability for defect warranty, and we accept returns (refunds) and exchanges.
Please contact us by phone or email within one year from the date of delivery.
Please return the item by shipping fee.
In the case of refund, we will return the shipping fee and settlement fee together.
In case of return due to customer's convenience
Please contact us by phone or email within 8 days from the date of delivery.
Please return the item after paying the shipping fee.
In this case, only the product price will be refunded, and shipping and handling fees will not be refunded.
Notes
Please note that we do not accept returns for trial sets.
Return policy
It must be unopened and basically in the same condition as when it was delivered.
We do not accept returns or exchanges of items that have become soiled or damaged by the customer.
This does not apply if there is a defect in the product body (brown).
Cancel
Please be sure to contact us by phone to cancel your order. (0748-67-0015)
If it is before the product is shipped, it will be canceled.
After the product has been shipped, it will be handled as the above "return due to customer's convenience". Please note.